Privacy Policy

Last updated: 8 April 2026. This Privacy Policy explains how listenlanarkshire.com (“we”, “us”) collects, uses, stores, and shares personal data when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) as tailored by the Data Protection Act 2018 and related guidance from the Information Commissioner’s Office (ICO).

1. Data controller

The operator responsible for this Site is reachable at info@listenlanarkshire.com. This policy applies to visitors in the United Kingdom aged 18+. If you contact us, we will use your details only to respond to your enquiry unless we tell you otherwise and have a lawful basis to do so.

2. Information we collect

We may process: technical data such as browser type, device category, operating system, approximate location derived from IP address, referring URL, pages viewed, scroll depth where measured, and timestamps; communications you send to us by email including your address and message content; and cookie or similar identifiers as described in our Cookie Policy. We do not intentionally collect special category data through this Site.

3. How we use information

We use data to operate and secure the Site, detect abuse, measure performance and content effectiveness, remember preferences where permitted, respond to enquiries, comply with legal obligations (including regulatory requests where applicable), defend legal claims, and understand aggregate usage so we can improve clarity and layout.

4. Legal bases (UK GDPR)

Depending on the activity, we rely on: legitimate interests (running a secure information service, analytics where configured in a privacy-friendly way, network and fraud prevention); consent (where required for non-essential cookies or optional marketing communications you explicitly opt into); performance of a contract where we have one with you (e.g. responding to a specific service request); or legal obligation where a statute or regulator requires us to retain or disclose information.

5. Sharing

We may share limited data with hosting providers, content delivery networks, security and email infrastructure vendors, and professional advisers, each acting under appropriate instructions or contracts. If you click outbound links to gambling operators, those sites set their own practices; this policy does not cover them and you should read their notices before you submit personal data.

6. International transfers

Where we use processors outside the United Kingdom, we ensure appropriate safeguards (such as UK-approved standard contractual clauses or adequacy decisions) are in place where required by law.

7. Retention

We keep information only as long as needed for the purposes above, including resolving disputes, maintaining proportionate security logs, and meeting legal or regulatory requirements. Email correspondence may be retained for a reasonable period to manage follow-up or complaints.

8. Your rights

Under UK data protection law you may have rights to access, rectify, erase, restrict processing, object to processing, and data portability in certain circumstances, and to withdraw consent where processing is consent-based. You may lodge a complaint with the ICO. We encourage you to contact us first so we can help promptly.

9. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. No online transmission is completely secure; please use strong, unique passwords on services you access and keep devices updated.

10. Children

The Site is not directed at individuals under 18, and we do not knowingly collect children’s data.

11. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects solely through automated means in relation to visitors to this Site.

12. Marketing

We do not sell your personal data. If we ever send optional marketing communications, we will only do so where permitted and you will be able to opt out at any time.

13. Changes

We may update this Privacy Policy to reflect operational or legal changes. Material updates will be posted on this page with a revised date.

14. Contact

Privacy questions: info@listenlanarkshire.com.